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Month: October 2013

SSO Intergration by Danny Kellett

by Danny Kellett

The Remedy Action Request System provides hooks, or integration points, to implement Single Sign On (SSO) solutions. Understanding how to use these has taken me almost two years – rereading the various white papers listed below in addition to the installation/configuration guides many times.

My attempt to simplify it follows:

Remedy provides hooks for implementing SSO in two locations; I’m going to call them the front end (the user side), and the back end (the Remedy Application server side).