by Danny Kellett
The Remedy Action Request System provides hooks, or integration points, to implement Single Sign On (SSO) solutions. Understanding how to use these has taken me almost two years – rereading the various white papers listed below in addition to the installation/configuration guides many times.
My attempt to simplify it follows:
Remedy provides hooks for implementing SSO in two locations; I’m going to call them the front end (the user side), and the back end (the Remedy Application server side).