Remedy 8.1 Installation

Remotely installing or upgrading Email Engine on Microsoft Windows

Follow these two steps first, if you are creating a service where the Email Engine form and arx data is not present:

  1. Import the AR_Email_Workflow.def file located in the AREmail folder using BMC Remedy Developer Studio.
  2. Import the approval_templates.arx file located in the AREmail folder using the BMC Remedy Data Import tool.

After following the above steps, continue with the steps given below.

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SSO Intergration by Danny Kellett

by Danny Kellett

The Remedy Action Request System provides hooks, or integration points, to implement Single Sign On (SSO) solutions. Understanding how to use these has taken me almost two years – rereading the various white papers listed below in addition to the installation/configuration guides many times.

My attempt to simplify it follows:

Remedy provides hooks for implementing SSO in two locations; I’m going to call them the front end (the user side), and the back end (the Remedy Application server side).


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ARS 7.6.04 on RHEL 6.0 Installation Notes

I just went through an installation of ARS 7.6.04 SP4 on RHEL 6.0 and discovered that the install would fail.  The installation logs show that the Remedy process failed to start.  After checking to see if the binaries and the Remedy meta-tables did get installed indicating that at least the RDBMS user ARAdmin was successfully connecting to the database, I tried starting just the arserverd instance.  Trying different settings it appears that having portmapper selected prevented the installation from completing. 

Post installation testing involving creation of Activelinks from DevStudio 7.6.04 SP4 generated the following error.

“ERROR (150): A server name must be supplied in the control record”

Extending CMDB may report failures when extending/synching classes if “Max Entries Returned By Getlist” has been set to a limit and other errors.



When the CMDB is extended or synchronized with Asset (cmdb2asset synch), then the extensions may include cmdbdriver scripts, AR scripts, and/or data import operations. These operations may encounter AR Errors which mean that the operation failed, or AR WARN messages which mean the operation succeeded but with exceptions to the requested operation.  These warnings can be due to configuration problems or defects, but more importantly they will not be visible in the UI because they are captured in logs. One of those logs is CMDBSynchronizeUI.log. Each time a synchronization (Update UI) is triggered, the progress can be observed in this log and its completion is tracked by this last line of the log:


“Application UI synchronization completed”

Continue reading Extending CMDB may report failures when extending/synching classes if “Max Entries Returned By Getlist” has been set to a limit and other errors.

It’s finally here!

My family and I picked up my brand new 2010 Street Triple from Southern California Triumph yesterday (6/23) and trailered it back home last night.  I took it out this morning for a test ride and it was awesome!  The deal from Jay Cissell was the best ever.  If you are ever looking for a Triumph motorcycle give Jay a ring at 714-256-6700.