Category Archives: Remedy Midtier

Setting up Fiddler for Remedy

System Requirements

Windows XP / 2K3 / Vista / 2K8 / Win7 / Win8

Microsoft .NET Framework v2.0 or later

8 megabytes disk space / 800mhz processor (Screams at 2.4ghz)

512 megabytes RAM (2GB+ highly recommended)

1. After making sure you’ve met the system requirements above, visit http://www.fiddlertool.com/Fiddler2/version.asp and then install the most recent version of the Fiddler tool.

2. Start the Fiddler tool. Start -> All Programs -> Fiddler.

3. In the Fiddler window, make sure that Capture Traffic is selected on the File menu.

4. Now that the Fiddler trace file is running, initiate a Mid-tier session to reproduce the failing use case.

5. After the issue is reproduced, switch back to the HTTP Fiddler window.

6. On the File menu, click Capture Traffic to stop the data collection.

7. Click anywhere in the HTTP Sessions window.

8. On the File menu, click Save.

9. In the Save list, click Sessions, and then click as saz to save the HTTP Fiddler trace file.

10. Save the file to the folder that you want and send it in to us via this request.

 

Setting API Recording on Remedy 8.1

We have often requested for API recording to differentiate between client side and AR Server (and Server-side workflow) problems. 8.1 SP2 Java API has a good usability feature – the ability to set the API recording directory path. This is especially useful on Windows systems where the logs get created in the <WINDOWS>/System32 directory.

 

Steps to enable API recording for 8.1 SP2 Midtier:

 

Please find attached arsys_api.xml

 

  • Open the file and please correct the apiRecordingLogDir to something like the Tomcat Log directory (or a sub-directory)

 

<apiRecordingLogDir>D:\\BMCPrereqs\\Tomcat64\\logs\\apirecording</apiRecordingLogDir>

 

    • Backup and clear the Tomcat/logs directory.
  • Place the file in the <MidtierInstallDir>/WEB-INF/classes/

 

  • Shutdown the Midtier service.
  • Restart the Midtier service

 

 

User level API logging will appear as for Eg: UserARServer_arapires.log  . Usually the MidtierService user log will also be needed. [A similar procedure can be used for other 8.1 SP2 API clients (email, approval, plugin server, Devstudio) ]